Your satisfaction is our #1 concern.  We offer a 5 day arrive alive guarantee!  However there are a few rules that must be followed.  
1. If you had us ship your items to a Fedex center for pickup, you must pick the package up within 2 hours of the center opening. 
2. Do not delay the delivery of the package in anyway.
3. Do not remove the frag from the mount. If it falls off during shipping you must send us pictures of the item, in the sealed bag, within two hours of delivery.  If you have a livestock death please email us within 5 days of delivery, with clear photos of the item in your tank and on a sheet of paper along with your order number.  We will try to respond within 24 hours, excluding weekends.  We use the delivery time and date stated on the tracking information as the delivery time and date.  We will issue you store credit for the dead livestock once it has been properly submitted and approved, we do not issue refunds for livestock under any circumstances.  Store credit does not cover shipping fees.  Shipping fees are non-refundable.
4.  Acclimation must start immediately upon receiving the coral(s).  Float the coral in the sealed bags in your aquarium for 20-30 minutes (until temperature equalizes).  Dipping, treating your new arrivals is up to you but the total acclimation time should not take more then 1 hour to complete. 
5.  Delays due to weather, mechanical failures, mistakes made by the shipping carrier or recipient etc which result in loss may not be covered under our guarantee.



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